Reference

Your Account Data, in Plain English

Opening an account here takes a name, a mobile number and one wallet reference — and this page tells you exactly what happens to each of those afterwards. We collect only what the lobby, the wallet flow and verification actually need, and no more.

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77777bd Your Account Data, in Plain English
SECURITY AND RECORDS

How We Protect and Keep Records

Anyone on our side who opens an account record has to log a reason first, and wallet numbers stay masked on screen so an agent sees only the last digits. Cookies come in two groups: the ones that keep your session and language choice working, and optional analytics you can switch off in the browser without losing access. You can change your password from the account settings panel, and a one-time code goes to your registered mobile before any change to that number is accepted.

Access with a one-time code

A six-digit code goes to your registered mobile before we accept a new device, a password change or a wallet update. If the code does not arrive, use the resend option on the same screen.

Cookie choices you control

Session cookies keep you signed in and remember your language; analytics cookies are optional. You can clear them in your browser settings at any time and the lobby still loads on the next visit.

Records we must keep

Payment logs and verification results stay on file for the period the law requires, even after an account closes. Everything else is deleted or anonymised once it no longer serves a support or fraud purpose.

Ask for a copy or a fix

Email from your registered address and say whether you want a copy, a correction or a deletion. We confirm receipt, tell you which rule applies, and explain what must stay on file.

POLICY CONTACT

Ask 77777bd About Your Data

Questions about your record do not need a ticket number or a long form. Support runs through the chat panel that sits on every lobby page and through the email address shown in your account settings. Both routes reach the same team, and both ask you to verify with the mobile number on the account before anything is discussed. If your question concerns a transfer, quote the trx ID and we can find the entry straight away.

Team online

Live chat from the lobby

Open the chat panel on any lobby page and a Bangladesh support agent picks it up. Keep your registered mobile number ready, because we verify the account before discussing any data request.

Email the privacy desk

Write from the email you registered with and tell us what you want corrected or removed. We confirm receipt, say which rule applies, and set out the next step in the same reply.

Wallet reference check

If your question is about a bKash, Nagad or Rocket entry on your record, send the trx ID. It lets support match the entry in seconds instead of asking you to repeat the details.

Questions About Your Privacy

The points below come up most often in chat when someone asks what we hold and how to change it. Each answer is the short version of the rule that applies to a Bangladesh account, and the fuller wording sits in the notice above. If your case is not covered here, message the team rather than guessing.

Your name, date of birth, mobile number, email and the wallet reference used for payments, plus the transaction trail and login records. Nothing more than the lobby and verification steps need.

You can ask, and we carry it out where the law allows. Payment logs tied to a bKash, Nagad or Rocket transfer must be kept for a set period, so those stay on file.

Only to the payment processor that clears the transfer, the verification provider that checks it, and an authority with a lawful request. We do not sell account data to anyone.

Open your browser settings, find the site data entry for this domain, and clear it. Session cookies are what keep you signed in, so clearing them simply means a fresh login and a one-time code.

Email from the registered address with the correction, or raise it in chat. We ask for a one-time code on your mobile before a name, number or wallet change is written to the account.

Yes, when the lobby adds a payment rail or a new verification step. The revision date on the page moves with each edit, and a notice appears in your account when a change affects you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.